It’s easy to have the same financial advisor watch over your nest egg year after year, but you may be better off moving on. Here’s what to look for:
Is your financial advisor a fiduciary? Chances are, you don’t know. Nearly half of Americans believe that all advisors have a legal duty to act in their clients’ best interest according to a survey by digital wealth manager Personal Capital, but that’s not true.
“Not all advisors are required to put you first,” says Jay Shah, chief executive officer of San Francisco-based Personal Capital. “Only financial advisors who are fiduciaries are required to act in the best interests of their clients.”
Fiduciary is a higher standard of accountability than the suitability standard that governs many financial salespersons such as brokers, planners and insurance agents. These professionals usually select products for their clients from a limited range of investments approved by their broker/dealer. The suitability standard they adhere to only requires that an investment recommendation meets a client’s needs and objectives, and is deemed appropriate. However, the products they choose may be influenced by special promotions or incentives offered to the advisor by their broker/dealer.
Financial professionals following a fiduciary standard are legally obligated to put their client’s best interest ahead of their own. This can mean recommending a product that offers reduced or even no compensation for the professional because it’s the best option for the client. A registered investment advisor (RIA) is usually not tied to a broker/dealer and thus can truly provide clients unbiased advice.
But what if you’ve been wondering, perhaps for some time, if another financial advisor could do a better job? Financial advisors should help you save, invest and grow your money. They can also assist with retirement planning, whether you’re still working or enjoying retirement.
Here are some signs you need to hand your retirement egg to another caretaker:
1. She acts like a saleswoman and not an advisor.
Have you asked for an invoice of the fees you’re being charged? You need to understand how she’s being compensated. Financial planners typically earn their living by charging hourly, by taking a percentage of your portfolio or by making commissions on the products they sell.
Avoid someone who works on commission sales. She has the greatest incentive to point you to products that don’t fit what you need and are more expensive than similar investments. Other advisors may charge an hourly rate, which is often the best option for someone with a small portfolio. You might pay an annual services fee, often 1 to 1.25 percent of assets, annually with the percentage declining as your asset base rises. If it’s more than that, shop around. Someone with 5 million in assets can expect to pay closer to 0.75 percent of their assets under management or less.
Uncover all sources of income by asking for a copy of Form ADV, which every financial advisor who recommends investments is required to fill out to register their license with the Securities and Exchange Commission (SEC) or the state where they do business. It contains the advisor’s fee schedule plus any other compensation, such as a kickback for a client referral.
2. He confuses you with financial terms you don’t understand.
Your financial advisor should take time to explain your options and his recommendations in layman’s terms. You should have at least a broad understanding of the investment strategy and how close you are to meeting your goals.
That said, it’s a good idea to familiarize yourself with terms that are bandied about in the financial industry. One source of knowledge is Investopedia.
3. She pushes high investment fees and insurance products.
Ask if there’s a lower-fee alternative that gets the same result, such as an exchange traded fund instead of a mutual fund. A passively managed option almost always has a lower expense ratio than a product that’s actively managed.
Take a long look at life insurance policies and annuities. You shouldn’t feel pressured to make a quick decision. It’s never a bad idea to go home and do some research before you commit, especially with a product that entails a surrender fee.
4. His firm isn’t registered.
“Financial advisor” is a generic term for brokers and registered representatives, while an “investment adviser” is an individual or company registered with the SEC or the state securities regulator.
5. She doesn’t match your investments with your financial goals.
If you dream about a vacation cottage by the beach but also need to pay for a chronic health condition, your investment strategy should account for both. Your advisor should have a clear understanding of what your goals are, and ask about any changes over time.
6. You have a hard time getting in touch with him.
Consider it a warning sign if your calls and emails aren’t answered promptly. You are paying your advisor to be available and responsive.
Good advisors work to develop a personal relationship and proactively reach out to clients on a regular basis. That’s true no matter what size your portfolio is, and especially if there’s a market downturn or other event that might cause you concern.
7. She doesn’t have a custom plan for you.
Your financial advisor should create a portfolio uniquely tailored to your risk tolerance and needs. Customized financial planning is becoming common and many advisory firms don’t charge to create a personalized plan. Ask how your portfolio differs from that of other clients. She should be able to provide a clear, decisive answer justifying each of your investments. One-size-fits-all plans likely indicate that she’s selling products on commission and trying to meet a quota.
8. He offers exclusive investments.
If your advisor claims to have a lock on certain investments that only he (or his firm) can get, find someone else. If it’s really that exclusive, you don’t want to be stuck with an nonredeemable asset. However, most investments can be found at a multitude of brokerage houses.
9. You have a new advisor every few months.
If staff turnover is a problem, it’s a clear sign you should seek another place to do business. Not only is it a sign there are big problems in the workplace, but you deserve to talk to a familiar individual who understands your objectives.